FAQ
Questions before you connect.
Remote support sounds “ehh” especially today. But just like so many across the US and the world, we just want to help. Technology has evolved, and now with it, so has care, and service.
Is remote access safe?
Yes. A technician can only connect during an active support session, and the customer can end the session at any time.
What is Encrypted and What does it do:
Encrypted means information is scrambled into unreadable code so only someone with the right key, password, or permission can open it.
It protects data from hackers, thieves, or unauthorized people, so even if they steal it, they cannot easily read or use it.
Will TechRescue have permanent access?
No. Agents will not have an access once the connection and session is closed out.
What problems can TechRescue help with?
Email, printers, Wi-Fi, browser issues, passwords, file organization, video calls, document help, and basic software support.
What if my parent is nervous?
We understand, our founders shared the same frustrations. Gives us a call WHENEVER you want and we will answer any questions and try to relieve any concerns.
You can cancel anytime.
What happens after I subscribe?
After you become a customer, TechRescue is available to you 24-hours a day. Call whenever you need help. Dial the number and agent will have all your previous sessions available for review, and ready to help on the next problem.